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Our standard delivery charge is £5.95 per order to mainland UK addresses. Total order values of £100 will include free delivery.
All deliveries must be signed for and any damages notified to us within 2 days of receipt of delivery. A signature will be required on receipt of the delivery.
We are happy to send items as gifts and can arrange for gift wrapping service, please contact us for details.
Returns
Please check your items fully on receipt. Any damage to items or returns should be reported to Keramica by email or phone 01782 207 206 within 2 days of delivery.
You have 14 days from date of delivery to change your mind. If you are unhappy in any way with your purchase simply email us in the first instance then return the item to us for a full refund. We strongly recommend you send your item back by a registered service. Items returned must be in a fully resaleable condition. This means being in the original, unmarked and undamaged packaging. Items must not have been used in any way. Keramica retains the right to refuse to refund any item not deemed to be resaleable.
Please note that we do not offer a free returns service. We do not refund the return postage costs or the original delivery charge. We do not offer a free collection service and we do not accept responsibility for items lost or damaged in transit back to us. We recommend that proof of posting is obtained. We do not refund special delivery, recorded, registered or any other type of postage charges.
Please note that bespoke items from any of our ranges are not eligible for return.
Keramica
9, Park Works,
Ogden Rd
Hanley
Stoke-On-Trent
Staffordshire
ST1 3BX
Registered no: 4294642
Registered in England and Wales
Registered office address:
76 Wellington Road South
Stockport
Cheshire
SK1 3SU
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